Seller Policy

This policy defines the rules that sellers on Elonky must follow. Anyone who opens a store and conducts sales on Elonky is deemed to have accepted this policy and the Platform’s Terms of Use. Elonky is a B2B2C marketplace where original/personal productions, designs, curated/vintage, and supply (e.g., craft materials) products meet global buyers. Under this model, Elonky brings together manufacturers, brands, workshops, and suppliers with both business customers (B2B) and end users (B2C) under one roof. Sellers are responsible for managing their stores honestly, transparently, and in compliance with applicable regulations.

1The Basics of Selling on Elonky

Elonky is a marketplace for unique goods, connecting sellers of original/personal production, design, selected/vintage, and supply products with global buyers. By opening a store, you agree to this policy and our Terms of Use.

What Can Be Sold?

Products sold on Elonky are expected to be created, designed, or carefully curated by the seller. Each product listing must clearly state how the product was made, who produced it, and where it is shipped from. If a production partner or factory is involved, this must be clearly disclosed. Product photos must belong to the seller; if AI-generated or stock images are used, this must be stated in the description.

Personalization and Handmade Products: Custom-made and handmade items form the foundation of Elonky. Options such as color, size, and name personalization can be offered during ordering, but all information must be accurate and complete.
Vintage and Collectible Items: Vintage or collectible pieces over a certain age (e.g., 20+ years) can be sold, but their true age and condition must be honestly disclosed.

What Cannot Be Sold?

The following products and services are strictly prohibited for sale on Elonky; exceptions are specified only in limited cases.

Banned Products: Items that violate local or international laws, weapons, drugs, live animals, pornographic content, copyright-infringing products, and hazardous materials may not be sold. Additionally, listings made solely for referral or advertising purposes (such as referral codes, want ads, crowdfunding campaigns, gift cards, etc.) are not allowed on Elonky. For full details, please refer to the Banned Products page.
Dropshipping and Reselling: Selling pre-made products not produced or designed by the seller solely through a dropshipping model is restricted on Elonky; such sales are only permitted if the supplier and true source of the product are clearly stated.
Service Sales: Services alone (e.g., coaching, consulting, maintenance, etc.) cannot be listed. Listings that offer only services without a product are prohibited. For complete details, please visit the Services page.

2Store Management and Honesty

Sellers are responsible for the information they provide in their shop profiles and product descriptions. Product origin, materials, production methods, price, and shipping details must be accurate and complete.

Policies and Laws: You must adhere to your stated shipping, return, cancellation, and personalization policies. Sellers must comply with applicable consumer protection, product safety, labeling, and import/export laws.
Community Rules: Discriminatory, hateful, or offensive content is not allowed. Defaming other sellers, spamming, or manipulating clicks or searches is prohibited.
Off-platform Transactions: Payments or communications outside Elonky (e.g., via phone, social media, or email) are not permitted.

3Service Level and Customer Support

Customer Service: Orders must be processed and shipped within the promised timeframes, and customer messages should be answered within a reasonable period. Sellers must keep their promises and notify the buyer immediately if a delay or cancellation occurs.
Dispute Resolution: In case of an issue, the seller should first attempt to resolve it directly with the buyer. If no resolution is reached, Elonky’s case/complaint system will intervene, and the seller may be required to respond within 48 hours.
Cancellations and Returns: Cancellations and returns must comply with applicable distance selling regulations and be provided within legal timeframes. If there are restrictions on returns for personalized items, this must be clearly stated in the product description.

44. Fees and Payments

Elonky may charge sellers fees and/or commissions for services such as product listing, transaction processing, and payment handling. The details of these fees are clearly specified in the 'Fees and Payments' policy and seller agreements. Sellers are responsible for fulfilling their tax and accounting obligations in their own country when using payment methods.

5Community and Communication Rules

To keep our community safe and respectful, you agree not to post content that is harmful, abusive, or violates others' rights.

Prohibited Content Includes:

Language, symbols, or images containing hate speech or discrimination (e.g., hate, threats, or derogatory content towards specific groups)
Content that threatens, harasses, blackmails, or interferes with another seller’s business.
Logos, characters, images, or text that infringe intellectual property rights.
False, deceptive, or misleading statements; fake product promotions.
Unsolicited advertising or spam; donation or marketing requests.
Content disclosing private information about you or others (full name, address, phone, email, financial details, etc.).
Messages encouraging off-platform transactions; links or payment instructions directing buyers outside Elonky.
Product descriptions making medical claims (e.g., cosmetics claiming to 'treat' illnesses).
Any visuals or text sexualizing minors.
Any content violating the Prohibited Products Policy (e.g., alcohol, drugs, weapons, wild animal products, hate symbols).

Features like Messages, Favorites, or Collections on Elonky cannot be used to distribute inappropriate content or sexualize minors. Communicate only about products and orders.

Privacy and Data Protection

Protect personal data: Use personal information obtained from buyers or other sellers only for the preparation and delivery of orders. You may not use email addresses or delivery information for marketing purposes or share them with third parties without the customer's consent.
Comply with local and international data protection laws: In particular, you are responsible for safeguarding buyer and seller information under regulations such as the EU GDPR and Turkey's KVKK. Relevant laws may require that access, correction, or deletion requests by the data subject are honored; this obligation rests with the seller.
Liability in case of data breach: Unauthorized disclosure of a buyer's email address or payment information is your responsibility. If Elonky is sued due to violations of data processing rules, the seller may be held liable for indemnification.

Communication Standards

1. Messages

You can use Elonky's 'Messages' feature to communicate directly with buyers and other sellers. Messages cannot be used for the following purposes:

Sending unwanted advertising, promotions, donation requests, or spam.
Harassing, threatening, or demeaning another seller or buyer.
Continuing communication after someone has indicated they do not wish to receive messages.
Interfering with a competitor's business (e.g., telling buyers 'do not shop at that store', clicking on a competitor's ads to exhaust their budget, purchasing only to leave negative reviews, manipulating competitor reviews with fake accounts).
Conducting or proposing off-platform transactions by sharing personal or financial information (phone, email, bank details, QR code, etc.)

2. Forums and Teams

Elonky's forums and community groups are spaces for sellers to share experiences. Hate speech, harassment, and spam are prohibited. Do not disclose customers' personal data and ensure discussions remain respectful.

3. Cancellations Communication

If you cannot fulfill an order, you must immediately notify the buyer, cancel the order, and refund the full payment if applicable. Cancellation and refund processes must comply with Elonky's Cancellation Policy and local laws. Cancellation terms for digital products may differ; share the relevant policy notes with buyers.

EU/UK Right of Withdrawal: In the EU and UK, buyers may have the right to return products within 14 days of receipt without giving a reason. Some exceptions apply, such as personalized or perishable goods; returns for digital content may be subject to different regulations. Sellers are responsible for understanding the consumer laws in the buyer's country. Local laws may affect cancellation, refund, and exchange rights.

Interference

It is prohibited to intentionally interfere with another seller's business on Elonky.

Sending messages to another seller to discourage buyers from purchasing from their store.
Attempting to disparage another seller by raising their disputes in public spaces.
Purchasing from a seller solely to leave negative reviews or using fake accounts to increase the visibility of negative reviews.
Maliciously clicking on a competitor's ads repeatedly to deplete their advertising budget.
Such actions may result in your account being suspended or permanently closed.

6Feedback, Cases, and Your Success

Reviews

Feedback is one of the most important ways to build reputation and customer trust on Elonky. Buyers can leave a star rating (1–5) and written review about the product and experience within 100 days from the delivery date of their order. If the shipping company does not provide a delivery record, this 100-day review window starts at the end of the maximum delivery time advertised.

For digital products, the review period continues for 100 days from the date the buyer first downloads the product or up to 12 months from the purchase date, whichever comes first.
Buyers can edit their reviews during this 100-day period by adding photos or videos.
Reviews should focus on product photos, service quality, shipping process, and overall satisfaction. Hate speech, obscene images, pornography, or statements defaming third parties are not allowed. Reviews should also not target situations beyond the seller’s control (e.g., shipping delays).
It is prohibited to manipulate the review system by leaving positive reviews for yourself via fake buyer accounts or intentionally leaving negative reviews for competitors.

When you receive a negative review, you can politely reach out to the buyer to clarify the situation or leave a professional response under the review. A sincere approach to resolving the issue can increase potential customers’ trust in your store.

Elonky Case System

When a buyer experiences an issue with an order, they should first contact the seller through the order help link. The seller will attempt to resolve the issue by responding within 48 hours of receiving the request. If no resolution is reached within this time, the buyer may open a case and Elonky will intervene as a mediator.

During the case process:

Elonky communicates with the buyer and seller, reviews the documentation, and attempts to resolve the issue.
Resolutions may include reshipping the order, partial/full refunds, gift cards, or other agreements. In some cases, Elonky may automatically close the case and issue a refund to the buyer.
If the seller does not respond within 48 hours, engages in harassment, or abuses the dispute system, Elonky reserves the right to intervene earlier and expedite the refund process.

The dispute system can be used if a product never arrives, arrives late, is damaged, or does not match the listing description. Sellers are expected to cooperate during the dispute resolution process; Elonky may share the seller's personal information (e.g., address, email) with the buyer if necessary to help resolve the issue.

Seller Protection Program

Elonky may include sellers in the Purchase Protection Program under certain conditions. Under the program:

A seller can receive Elonky support against unjust buyer claims if they can prove the product was produced and shipped as intended, provide shipping tracking information, and the product matches the listing description.
In cases outside the program's scope (e.g., production or shipping delays, missing or damaged products), the seller is obliged to refund the original order amount and, if applicable, the shipping fee to the buyer.
When Elonky issues a refund to the buyer, the corresponding amount may be deducted from the seller's payment account balance.

In all cases, accurate product descriptions, adherence to shipping and delivery times, and timely responses to buyers are fundamental requirements to qualify for protection.

Your Seller Account and Elonky Terms

Elonky monitors stores to maintain marketplace safety and service quality. In the following cases, your store or listings may have reduced visibility; account reserves may be applied, or your account may be temporarily or permanently suspended:

Unusual order volume: If your store experiences a sudden sales spike, your visibility in search results may be temporarily reduced. Successful order fulfillment and increased positive reviews generally restore visibility.
Failure to meet service standards: Not adhering to processing and shipping times, responding late to buyer messages, or receiving a high number of negative reviews can negatively affect your store ranking.
Disputes and chargeback rates: Increasing buyer complaints, fraud claims, or copyright infringement notifications may lead Elonky to restrict your account activity.
Prohibited products or policy violations: If your listings contain prohibited content or violate community rules, Elonky may suspend your account.

Elonky generally attempts to notify sellers before taking such actions; however, in some cases, prior warning may not be possible due to legal or safety reasons.

Store visibility and performance: Sellers should understand the factors Elonky's search algorithm considers when reducing product or store visibility. Being featured in search results depends on timely order processing and shipping, fast buyer responses, maintaining a high ratio of positive reviews, using correct categories and tags, and writing complete product descriptions. Consistency in these areas and aiming for high customer satisfaction is recommended. Elonky may update seller participation and verification processes over time; sellers should follow platform announcements and complete required verification steps.

To improve your success as a seller on Elonky:

Write accurate and complete product descriptions.
Respond to customer messages promptly and deliver orders within committed timeframes.
Politely remind customers for positive reviews without applying pressure.
Regularly monitor store performance and reviews to identify areas for improvement.
Regularly review seller support resources and policies (Copyrights, Prohibited Products, Fees and Payments, Privacy Policy).

These detailed rules help Elonky provide a transparent and reliable environment for seller success.

7Account Restrictions and Sanctions

In the event of a violation of this policy or other Elonky rules, sanctions may include removal of listings, reduced store visibility, increased account reserves, temporary or permanent suspension.

Repeated or serious violations may result in the permanent closure of the seller's account.