Seller Policy
This policy outlines the rules that sellers must follow when selling on Elonky. It covers everything from what you can sell to how you should interact with customers.
1The Basics of Selling on Elonky
Elonky is a marketplace for unique goods, connecting sellers of original/personal production, design, selected/vintage, and supply products with global buyers. By opening a store, you agree to this policy and our Terms of Use.
What Can Be Sold?
Products sold on Elonky are expected to be produced, designed, or carefully selected by the seller. Each listing must clearly state how the product was made, by whom, and where it ships from. If you work with a production partner, they must be disclosed.
- Handmade & Personalized Products: Custom-made items are the core of Elonky. Personalization options must be accurate and complete.
- Vintage & Collectible Items: Products over 20 years old can be sold, but their true age and condition must be honestly disclosed.
What Cannot Be Sold?
Items that violate local or international laws, weapons, drugs, live animals, pornographic content, and products that infringe on copyrights are strictly prohibited. Listing for referral codes, ads, or crowdfunding is also not allowed.
Dropshipping and reselling of 'ready-made' products not designed or produced by you are restricted and only permitted if the supplier and true source are clearly disclosed. Please see our full Prohibited Items Policy.
2Store Management and Honesty
Sellers are responsible for managing their store honestly and transparently, in compliance with all applicable laws.
- Honesty and Transparency: Information about your products' origin, materials, production methods, pricing, and shipping must be accurate and complete.
- Your Policies: You must adhere to the shipping, return, cancellation, and personalization policies you set for your store.
- No Off-Platform Transactions: Directing customers to complete transactions outside of Elonky (e.g., via phone, social media, email) is strictly forbidden.
3Service Level and Customer Support
You must adhere to your processing and shipping times and respond to customer messages within a reasonable timeframe. Keep your promises and inform buyers immediately of any delays or cancellations.
In case of a problem, you should first try to resolve it directly with the buyer. If a solution cannot be found, Elonky's case system can be used, which may require a response from you within 48 hours.
You must provide cancellation and return rights in accordance with legal distance selling regulations. Any restrictions on returns for personalized items must be stated in the product description.
44. Fees and Payments
Elonky may charge fees and/or commissions for services such as product listing, transaction processing, and payment handling. Details are specified in our 'Fees and Payments' policy. Sellers are responsible for their own tax and accounting obligations.
5Community and Communication Rules
To keep our community safe and respectful, you agree not to post content that is harmful, abusive, or violates others' rights.
Prohibited Content Includes:
- Hate speech or discriminatory language.
- Threatening, harassing, or blackmailing others.
- Content that infringes on intellectual property rights.
- Unsolicited advertising or spam.
- Disclosing private information of yourself or others.
- Messages encouraging off-platform transactions.
Privacy and Data Protection
You must protect buyers' personal information and use it only for order fulfillment. Comply with data protection laws like GDPR and KVKK. You are responsible for any unauthorized disclosure of customer data.
Interference
Intentionally interfering with another seller's business is prohibited. This includes discouraging buyers from purchasing from another shop, manipulating reviews, or click fraud on ads.
6Feedback, Cases, and Your Success
Reviews
Reviews are key to building trust. Buyers can leave a review within 100 days of delivery. Manipulating the review system is strictly forbidden. If you receive a negative review, respond professionally to resolve the issue.
Elonky Case System
If a buyer cannot resolve an issue with you directly after 48 hours, they can open a case. Elonky will mediate to find a solution, such as a reshipment or refund. Seller cooperation is expected.
Seller Protection Program
Elonky offers a Seller Protection Program for qualifying orders. To be eligible, you must follow your stated processing times, respond to messages promptly, and provide valid proof of shipping.
7Account Restrictions and Sanctions
To maintain the integrity of the marketplace, Elonky may take action on your account for policy violations.
Actions such as reducing your visibility, placing reserves on your payment account, or suspending your account may occur due to unusual order spikes, poor service standards, high dispute rates, or selling prohibited items. Repeated or serious violations can lead to permanent account closure.